Cancellation, Refund and Returns Policy

1. Order Cancellation

• NO CANCELLATION is allowed.

2. Return Policy

Due to the nature of our products (especially food items), returns are only accepted for:

• Wrong item received
• Damaged or defective products upon delivery

Requests must be made upon delivery, by rejecting the item and return it to our delivery team.

3. Refund Policy

• For unavailable items, a refund or replacement will be offered.

4. Non-Returnable Items

• Customized or personalized products
• Clearance or sale items

5. Contact for Returns

Contact our Customer Service at 012 809 7078 for return, refund or replacement.