Terms of Use — Timogah.com

Last Updated: [22.November.2025]

Welcome to Timogah.com (“Timogah”, “we”, “us”, or “our”). These Terms of Use (“Terms”) govern your access to and use of our website, services, mobile features, and e-commerce platform (collectively, the “Service”).

By accessing or using the Service, you agree to comply with these Terms. If you do not agree, please stop using the Service immediately.

1. Eligibility & Account Responsibilities

1.1 Eligibility

You must be 18 years old or above to use Timogah.com. By using our Service, you represent that you meet this requirement.

1.2 Account Information

You agree to:

Provide accurate and up-to-date information
Maintain the confidentiality of your login credentials
Be responsible for all activities under your account

We reserve the right to disable accounts that contain false or misleading information.

2. Use of the Service

2.1 Permitted Use

You may use our Service for:

Browsing products
Placing orders
Accessing content
Communicating with Timogah

2.2 Prohibited Activities

You must NOT:

Use the website for unlawful, fraudulent, or harmful activities
Attempt to hack, reverse engineer, or access unauthorized areas
Introduce malware, bots, or automated scraping tools
Upload defamatory, abusive, or illegal content

Violation may result in suspension or legal action under Malaysian law.

3. Product Information, Orders & Payments

3.1 Product Descriptions

We strive to display accurate product information. However:

Colours, sizes, weights, and availability may vary
Some produce may naturally differ due to seasonality

We reserve the right to update product details without notice.

3.2 Order Acceptance

When you place an order:

It is considered an offer
Acceptance occurs only when you receive an Order Confirmation
We may cancel or refuse orders for reasons such as stock unavailability, payment issues, or delivery area limitations

3.3 Payment

We accept payments via:

Senangpay payment gateway (FPX and e-wallets)
Stripe payment gateway (credit/debit cards)

You confirm that you are authorized to use the payment method selected.

4. Pricing, Fees & Promotions

All prices are shown in Malaysian Ringgit (MYR)
Prices may change at any time without prior notice
Delivery fees and applicable service charges will be shown at checkout
Promotions, discount codes, and vouchers are subject to their respective terms and conditions

5. Delivery, Shipping & Risk

5.1 Delivery Areas

Timogah currently delivers within designated areas stated on our website. Coverage may change without notice.

5.2 Delivery Process

Once your order is confirmed:

Orders are prepared from our warehouse(s)
Delivery will be made by Timogah riders or third-party partners

5.3 Risk of Loss

Risk transfers to you:

Upon successful delivery to your specified address
If packages are left at your doorstep upon your request

6. Returns, Refunds & Cancellations

Our Refund & Return Policy applies and should be read together with these Terms.

6.1 Perishable Goods

Fresh produce, chilled, frozen, or cooked items are non-returnable unless:

Incorrect item provided
Damaged upon arrival
Poor quality upon delivery proof (same-day report required)

6.2 Non-Perishable Goods

Eligible items may be returned within the timeframe stated in the Return Policy.

6.3 Order Cancellation

Orders cannot be cancelled after they have been processed or dispatched.

6.4 Refunds

Approved refunds will be processed to your original payment method.

7. Personal Data Protection (PDPA 2010)

Your privacy is important to us. By using Timogah.com, you consent to:

The collection, use, and processing of your personal data
Storage and handling of data in accordance with the Personal Data Protection Act 2010 (PDPA)

Refer to our Privacy Policy for full details.

8. Intellectual Property Rights

All content on Timogah.com—including logos, graphics, text, photos, videos, and design—is the property of Timogah Sdn Bhd or licensed to us.

You may not reproduce, copy, modify, or distribute any content without written permission.

9. User-Generated Content

When you submit reviews, comments, messages, or photos (“User Content”), you grant Timogah:

A non-exclusive
Royalty-free
Global
Irrevocable license

…to use, reproduce, and display such content on the platform.

You are fully responsible for the legality and accuracy of your submitted content.

10. Disclaimers & Limitation of Liability

10.1 No Warranty

The Service is provided “as is” and “as available.” We do not guarantee that:

The website will be error-free
All product information is 100% accurate
Deliveries will never be delayed

10.2 Limitation of Liability

To the fullest extent permitted by Malaysian law, Timogah is not liable for:

Loss of profits
Loss of data
Indirect or consequential damages
Issues caused by third-party service providers

Our maximum liability is limited to the amount you paid for the affected order.

11. Indemnification

You agree to indemnify Timogah from any claims, losses, damages, or legal fees arising from:

Your misuse of the Service
Violation of these Terms
Illegal activities performed using the platform

12. Termination

We may suspend or terminate access to your account:

For violations of these Terms
For suspected fraudulent activity
If required by Malaysian authorities or regulatory bodies

Upon termination, your right to use the Service immediately ends.

13. Governing Law & Dispute Resolution

These Terms are governed by the laws of Malaysia.

Any dispute will be resolved through:

Good-faith negotiation
Mediation (if needed)
Courts of Malaysia (final jurisdiction)

14. Changes to These Terms

We may update these Terms from time to time.

Changes will take effect once posted on the website.

Your continued use of the Service signifies acceptance of the updated Terms.

15. Contact Us

For questions, support, or complaints:

Timogah Sdn Bhd

Email: admin@timogah.com

Phone: +6012-809 7078

Location: Kuching, Sarawak, Malaysia

Term Of Use