a)    General

These Product Terms & Conditions shall be governed by and construed in accordance with the laws of Malaysia and any disputes will be decided only by the Malaysian courts.

If any of these Product Terms & Conditions are held by any court of competent authority to be unlawful, invalid or unenforceable, in whole or in part, this will not affect the validity of the remaining Product Terms & Conditions which will continue to be valid and enforceable to the fullest extent permitted by law.

Please read these Product Terms & Conditions carefully as they affect your rights and liabilities under the law and set out the terms under which Timogah makes the products available to you (“Product Terms”).

b)    Prices

Please note that the prices on Timogah website are guided prices only and are only approximate. The total guided prices shown in the Customer’s shopping cart and order confirmation email may differ from the Customer’s final bill. When requesting goods by weight, Timogah reserves the right to supply goods with a weight difference. However Timogah shall make every effort to ensure the weight difference is minimal and as close to Customer’s request.

c)    Delivery Information

We deliver to your home/office; 9am-6pm EVERYDAY.

Delivery will be made to the address specified by Customer on the completed order form.

We will deliver your order on the same day within 1-3 hours’ time or the next working day upon receiving your payment or according to your selected delivery schedule.

We do deliver some items by courier throughout Malaysia. Shipping throughout Sarawak as well as to Sabah and Peninsular Malaysia is made through our courier partners. 

d)    Returns & Refunds

When you buy from Timogah, we want you to be happy with your purchase. However, we know sometimes you may need to return goods.

Upon receipt of your order, if you discover that there are issues with your order (e.g. wrong order, defective order, or missing items) please contact customer support or email us at [email protected]. In some cases, we may request for photographic proof and/or additional information to properly investigate the issue with your order. If we determine that the order and/or goods you received are not satisfactory condition or quality, we will resend you a replacement or else a refund.

e)    Cancellation

All orders are non-cancellable. 

f)    Payment

When you order on our website, you can pay using online payment (fpx or credit/debit card/e-wallet) or cash on delivery (COD) and online transfer to our bank account MAYBANK: 511074535797 (SYARIKAT TIMOGAH).

g)    Customer Services

If you need any help, please e-mail us at [email protected].