General

These Product and Services Terms & Conditions shall be governed by and construed in accordance with the laws of Malaysia and any disputes will be decided only by the Malaysian courts.

If any of these Product and Services Terms & Conditions are held by any court of competent authority to be unlawful, invalid or unenforceable, in whole or in part, this will not affect the validity of the remaining Product Terms & Conditions which will continue to be valid and enforceable to the fullest extent permitted by law.

Please read these Products and Services Terms & Conditions carefully as they affect your rights and liabilities under the law and set out the terms under which Timogah makes the services and products available to you (“Products and Services Terms”).

Timogah reserves the right to change, modify, suspend or discontinue all or any part of this Site or the Services at any time or upon notice as required by local laws. Timogah may release certain Services or their features in a beta version, which may not work correctly or in the same way the final version may work, and we shall not be held liable in such instances. Timogah may also impose limits on certain features or restrict your access to parts of, or the entire, Site or Services in its sole discretion and without notice or liability.

Timogah reserves the right to refuse to provide you access to the Site or Services or to allow you to open an Account for any reason.

BY USING TIMOGAH SERVICES OR OPENING AN ACCOUNT, YOU GIVE YOUR IRREVOCABLE ACCEPTANCE OF AND CONSENT TO THE TERMS OF THIS AGREEMENT, INCLUDING THOSE ADDITIONAL TERMS AND CONDITIONS AND POLICIES REFERENCED HEREIN AND/OR LINKED HERETO.

IF YOU DO NOT AGREE TO THESE TERMS, PLEASE DO NOT USE OUR SERVICES OR ACCESS THE SITE. IF YOU ARE UNDER THE AGE OF 18 OR THE LEGAL AGE FOR GIVING CONSENT HEREUNDER PURSUANT TO THE APPLICABLE LAWS IN YOUR COUNTRY (THE “LEGAL AGE”), YOU MUST GET PERMISSION FROM A PARENT OR LEGAL GUARDIAN TO OPEN AN ACCOUNT AND THAT PARENT OR LEGAL GUARDIAN MUST AGREE TO THE TERMS OF THIS AGREEMENT. IF YOU DO NOT KNOW WHETHER YOU HAVE REACHED THE LEGAL AGE, OR DO NOT UNDERSTAND THIS SECTION, PLEASE DO NOT CREATE AN ACCOUNT UNTIL YOU HAVE ASKED YOUR PARENT OR LEGAL GUARDIAN FOR HELP. IF YOU ARE THE PARENT OR LEGAL GUARDIAN OF A MINOR WHO IS CREATING AN ACCOUNT, YOU MUST ACCEPT THE TERMS OF THIS AGREEMENT ON THE MINOR’S BEHALF AND YOU WILL BE RESPONSIBLE FOR ALL USE OF THE ACCOUNT OR COMPANY SERVICES USING SUCH ACCOUNT, WHETHER SUCH ACCOUNT IS CURRENTLY OPEN OR CREATED LATER.

How it works

Timogah is a hyperlocal and multivendor marketplace where approved Vendors are able to sell on our platform. Timogah charges commissions from the total amount of items purchased, after each successful transactions completed on the platform. Following the successful completion of a transaction, Timogah shall deduct the commission charges from the amount of items purchased, and remit the balance to the Vendor.

When you place an order for products from our Vendors (“Order”), Timogah acts as an agent on behalf of that Vendor to facilitate, process and conclude the order and subsequently for either us or the Vendor to deliver your Order to you. Vendors may be owned and operated by third party vendors, our affiliate companies, or us.

When you place an Order with Timogah, Timogah will confirm your order by sending you a confirmation email containing the Order receipt.

Please note that your Order may be subject to additional terms and conditions provided by the Vendor.

To complete an Order, please follow the onscreen instructions after clicking ‘Checkout’. You may be required to provide additional details for us to complete your Order. You are required to review and confirm that all the information you provide, including the amounts, delivery details, personal details, payment information, and voucher codes (if applicable) is true, accurate and complete before you click “PLACE ORDER”. An Order is successfully placed when you receive an email confirmation containing your Order receipt from us.

Prices and weight

Please note that all goods and the prices are offered and set by Vendors. When requesting goods by weight, Vendors reserves the right to supply goods with a weight difference. However Timogah shall make every effort to monitor Vendors so they should ensure that the weight difference is minimal and as close to Customer’s request.

Delivery Information

You understand that our Vendors offer their products in specific delivery areas and our Vendors vary from delivery area to delivery area. 

Our delivery schedule is between 9am-6pm from Monday to Sunday. Delivery is done by Timogah’s assigned delivery contractors or by Vendors, and delivery will be made according to the shipping address specified by the Customer on the completed order form.

Returns & Refunds

Vendors are responsible for the preparation, condition and quality of goods.

All goods accepted by Customers upon delivery are not eligible for any return or refund. If you receive a wrong or damaged items during delivery, please reject the item and call our customer service so we can send a replacement or refund your money.

Cancellation

Customer can cancel or change any of Customer’s current orders up to 6 hours before the shopping is due to be delivered. If in an emergency, the Customer needs to cancel the order beyond this time frame, Customer may call our customer service at +6012 809 7078 or email us at [email protected]

Payment

All payment methods (other than COD or cash-on-delivery) have to be cleared before we proceed to process your order. All payments shall be made through our online payment options available on TIMOGAH website or mobile app platform.

Privacy policy

Timogah collects the details provided by you on registration together with information we learn about you from your use of our service and your visit to TIMOGAH website or mobile app.

By using the TIMOGAH website or mobile app, you expressly accept and give your unconditional consent that we may use any and/or disclose information about your demographics in any manner which does not reveal your identity for purpose of marketing, promotional, strategic development, research and customer care.

TIMOGAH respects and protects customer’s privacy. We only collect, store and use the information that is relevant to our dealings with you. We do not sell customer’s personal information.

When you register an account or buy from TIMOGAH, we may collect some personal information including (but not limited to):

  • Name
  • Email address
  • Contact number
  • Home or business address
  • Credit card details (optional) and bank details

We work to protect the security of your information during transmission by using Secure Sockets Layer (SSL) software, which encrypts information you input. It is important for you to protect against unauthorized access to your password and to your computer.

TIMOGAH reserves the right to modify and change the Privacy Policy at any time. Any changes to this policy will be published on our website or mobile app. You should check this Policy each time you access our website or mobile app so as to be aware of the most recent applicable version of the Policy.

You can access and update your personal information anytime by accessing your account on our website or mobile app.

Customer Services

If you have further query, please email us at [email protected] or +6012 809 7078.