General

These Product Terms & Conditions shall be governed by and construed in accordance with the laws of Malaysia and any disputes will be decided only by the Malaysian courts.

If any of these Product Terms & Conditions are held by any court of competent authority to be unlawful, invalid or unenforceable, in whole or in part, this will not affect the validity of the remaining Product Terms & Conditions which will continue to be valid and enforceable to the fullest extent permitted by law.

Please read these Product Terms & Conditions carefully as they affect your rights and liabilities under the law and set out the terms under which Timogah makes the products available to you (“Product Terms”).

Prices

Please note that all goods and the prices are offered and set by Vendors. When requesting goods by weight, Vendors reserves the right to supply goods with a weight difference. However Timogah shall make every effort to monitor Vendors so they should ensure that the weight difference is minimal and as close to Customer’s request.

Delivery Information

Our delivery schedule is between 9am-6pm from Monday to Sunday. Delivery is done by our assigned delivery contractors and delivery will be made according to the address specified by the Customer on the completed order form.

Returns & Refunds

All goods accepted by Customers upon delivery are not eligible for any return or refund. If you receive a wrong or damaged items during delivery, please reject the item and call our customer service so we can send a replacement or refund your money.

Cancellation

Customer can cancel or change any of Customer’s current orders up to 6 hours before the shopping is due to be delivered. If in an emergency, the Customer needs to cancel the order beyond this time frame, Customer may call our customer service at +6013 972 6747 or email us at [email protected]

Payment

All payment have to be cleared before we proceed to process your order. All payment shall be made through our online payment options available on TIMOGAH website or mobile app platform.

Privacy policy

Timogah collects the details provided by you on registration together with information we learn about you from your use of our service and your visit to TIMOGAH website or mobile app.

By using the TIMOGAH website or mobile app, you expressly accept and give your unconditional consent that we may use any and/or disclose information about your demographics in any manner which does not reveal your identity for purpose of marketing, promotional, strategic development, research and customer care.

TIMOGAH respects and protects customer’s privacy. We only collect, store and use the information that is relevant to our dealings with you. We do not sell customer’s personal information.

When you register an account or buy from TIMOGAH, we may collect some personal information including (but not limited to):

  • Name
  • Email address
  • Contact number
  • Home or business address
  • Credit card details (optional) and bank details

We work to protect the security of your information during transmission by using Secure Sockets Layer (SSL) software, which encrypts information you input. It is important for you to protect against unauthorized access to your password and to your computer.

TIMOGAH reserves the right to modify and change the Privacy Policy at any time. Any changes to this policy will be published on our website or mobile app. You should check this Policy each time you access our website or mobile app so as to be aware of the most recent applicable version of the Policy.

You can access and update your personal information anytime by accessing your account on our website or mobile app.

Customer Services

If you have further query, please email us at [email protected] or +6013 972 6747.